HOW LONG DOES IT TAKE TO SHIP?
We aim to ship orders from our facility within 3-5 business days. Tracking will update once scanned by the carrier which may effect arrive time. If you are in a time constraint and need your order faster, we are happy to work with you, just email us at orders@shopgoldengems.com.
Please keep in mind that shipping can take a bit longer around holidays, and when gals of Golden Gems are jetting to trade shows. During busier seasons, it can take closer to 5-7 business days for orders to ship from our facility. We'll always do our best to get orders out as quickly as possible, but we appreciate your patience.
Our team is available Monday-Friday for any questions. You can email orders@shopgoldengems.com. to check on the status of your order as well!
WHAT IF MY PACKAGE WAS LOST OR STOLEN?
We are not responsible for lost or stolen packages. Once an order is shipped it is in the hands of the carrier. Please reach out directly to the carrier if you have questions about your shipment.