Returns

You can return or exchange unused/unwashed items in its original packaging purchased within the last 30 days with a receipt. This excludes customized items, items marked final sale, scratch and dent items, or free promotional items.

To issue a return, either come by the shop with your receipt or credit card you used or if you would like to ship your item back, email us at jess@shopgoldengems.com to begin the process. You are responsible for return shipping fees. 

Ahhh, we’re so sorry! Email us at jess@shopgoldengems.com with a picture of the damage or the wrong item and we will get you a replacement asap!