F.A.Q.s

We aim to ship orders within 1-3 business days. If you are in a time constraint and need your order faster, we are happy to work with you, just email us at orders@shopgoldengems.com or give us a call at 314-925-8931.

Please keep in mind that shipping can take a bit longer around holidays, and when gals of Golden Gems are jetting to trade shows. During busier seasons, it can take closer to 3-5 business days for orders to ship. We'll always do our best to get orders out as quickly as possible, but we appreciate your patience. You can always call or email to check on the status of your order as well!

Need to make an adjustment to your order? Let us know right away by emailing us at orders@shopgoldengems.com and we'll do our best to adjust in time. Unfortunately, we are unable to make any changes once we’ve begun processing the order.

We are not responsible for any USPS, UPS, or Fedex delays.

Custom fees and duties are the customer’s responsibility.

During holidays or busier seasons, items usually ship within 3-5 business days due to high volume. Please expect a longer lead time during these times.

We are not responsible for lost or stolen packages. Once an order is shipped it is in the hands of the carrier. Please reach out directly to the carrier if you have questions about your shipment.

You can return or exchange purchased within the last 30 days with a receipt. Items should be unused, unwashed, and in their original packaging. This excludes customized items, items marked final sale, scratch and dent items, or free promotional items.

To issue a return, come by the shop with your receipt or credit card you used for purchase. If you would like to ship your item back, email us at orders@shopgoldengems.com to begin the process. Customers are responsible for return shipping fees.

Ahhh, we’re so sorry! Email us at orders@shopgoldengems.com with a picture of the damage or the wrong item and we will get you a replacement asap!

We love that for you! Click here for wholesale orders via Faire, or email your order directly to our Operations Manager at orders@shopgoldengems.com

We love partnering with other like-minded badass brands, non-profits, retailers, whatever! If you're interested in talking about possible collab with Golden Gems, please FILL OUT THIS FORM, and someone will be in touch with you!

We are working on making our event space available for interested private parties, photoshoots, etc. At this time, it's just a bit harder as we use the space daily for our needs. But we never say never!

Email lo@shopgoldengems.com to chat about what you had in mind and get more info on pricing and availability.

For events, we can occasionally offer use of our disco ball-filled back of house space for you to bring in vendors, our photobooth in the front store, or even extended retail hours - but we're open to even more ideas. For photoshoots, we can offer use of the front store or back of house - just promise you'll tag us on social!

Fun fact - Our fearless leaders, Amanda & Susan, grew up on Golden Gem Road in Apopka, Florida among the orange groves. Golden Gems are also a type of orange, so you'll see orange blossoms often used in our designs and decorating the walls of our store!

Everything here at Golden Gems is designed in house by Amanda & Susan, so their inspiration comes from everywhere, but specifically by the badasses they surround themselves with in their every day lives.

“We believe there is a badass inside every one of us. It sparks creativity, pushes us forward and gives us confidence. Golden Gems exists to inspire your inner badass to unapologetically be who you are, take up space and live life on your own terms with products that subtly remind you to be bold or products that boldly remind everyone that you are here.”

Umm, duh you can! We'll even send you a promo code for 10% off your first purchase when you subscribe. Scroll down to the bottom of the page and look for a place to enter your email.

HAVE MORE QUESTIONS?

Email us at info@shopgoldengems.com for all the answers to life's questions!