Need to make an adjustment to your order? Let us know right away by emailing us at orders@shopgoldengems.com. Unfortunately we are unable to make any changes once we’ve begun processing the order.

We ship orders on Tuesdays and Thursdays. If you are in a time constraint and need your order faster, we are happy to work with you, just email us using the form at the bottom of this page!

Note:  Banners can take up to 1 week to ship.

Note: Custom orders can take up to 2 weeks to ship.

We are not responsible for any USPS, UPS, or Fedex delays.

Custom fees and duties are the customer’s responsibility.

You can return any items purchased within the last 30 days. This excluded customized items, items marked final sale, or free promotional items.

To issue a return, email us using the form at the bottom of this page to begin the process. You are responsible for return shipping fees.

Ahhh, we’re so sorry! Email us here with a picture of the damage.