Shipping, Returns & Local Pickup

Shipping

UPDATE 1/9/21 CURRENTLY USPS IS EXPERIENCING SEVERE DELAYS, EVEN UP TO A MONTH! IF YOU HAVE QUESTIONS ABOUT YOUR SHIPMENT, REACH OUT DIRECTLY TO THE CARRIER. UNFORTUNATELY DELAYS ARE A PART OF LIFE, ESPECIALLY RIGHT NOW.  IF YOU ARE CONCERNED ABOUT GETTING YOUR ORDER IN A CERTAIN TIME FRAME, PLEASE SELECT THE FLAT RATE UPS OPTION AT CHECKOUT.  WE ARE SO GRATEFUL FOR EVERY ORDER WE GET AND WE ASSURE YOU WE ARE DOING OUR BEST TO GET EVERYTHING TO YOU AS QUICKLY AS WE CAN! THANK YOU FOR YOUR PATIENCE!
  • Need to make an adjustment to your order? Let us know right away by emailing us at orders@shopgoldengems.com. Unfortunately we are unable to make any changes once we’ve begun processing the order.
  • Currently items are shipping within 3-5 business days due to the high volume of orders for the holidays. If you are in a time constraint and need your order faster, we are happy to work with you, just email us at orders@shopgoldengems.com. 
  • We are not responsible for any USPS, UPS, or Fedex delays.
  • Custom fees and duties are the customer’s responsibility.
  • We are not responsible for lost or stolen packages. Once an order is shipped it is in the hands of the carrier. Please reach out directly to the carrier if you have questions about your shipment.

Returns

 

What items can be returned?
  • You can return any items purchased within the last 30 days with a receipt. This excludes customized items, items marked final sale, or free promotional items. 
How do returns work?
  • To issue a return, either come by the shop or if you are out of town email us at orders@shopgoldengems.com to begin the process. You are responsible for return shipping fees. 
What if I received a damaged item?
  • Ahhh, we’re so sorry! Email us at orders@shopgoldengems.com with a picture of the damage.

Local Pickup

Once you have added everything to your cart, go to checkout.  Enter your zip code and shipping options will appear. Select local pickup.  Most local pickup orders are ready same day! If you need your order asap just give us a call 314-925-8931 or email us at orders@shopgoldengems.com. We are open Tuesday- Saturday 11am-5pm and Sunday 12pm-4pm.

If you would like curbside, give us a call when you arrive 314-925-8931 and we will bring your order out to you!

You can always check on the status of your order by calling us or emailing us at orders@shopgoldengems.com.

Contact Us!