Shipping, Returns & Local Pickup

Shipping

DUE TO COVID-19 WE ARE EXPERIENCING SOME DELAYS IN PROCESSING AND SHIPPING. THANK YOU IN ADVANCE FOR YOUR PATIENCE!
CURRENTLY USPS IS EXPERIENCING SEVERE DELAYS, EVEN UP TO A MONTH! IF YOU HAVE QUESTIONS ABOUT YOUR SHIPMENT, REACH OUT DIRECTLY TO THE CARRIER. UNFORTUNATELY DELAYS ARE A PART OF LIFE, ESPECIALLY RIGHT NOW.  IF YOU ARE CONCERNED ABOUT GETTING YOUR ORDER IN A CERTAIN TIME FRAME, PLEASE SELECT THE FLAT RATE UPS OPTION AT CHECKOUT.
  • Need to make an adjustment to your order? Let us know right away by emailing us at info@shopgoldengems.com. Unfortunately we are unable to make any changes once we’ve begun processing the order.
  • Most items ship within 1-3 days. If you are in a time constraint and need your order faster, we are happy to work with you, just email us at info@shopgoldengems.com. 
  • We are not responsible for any USPS, UPS, or Fedex delays.
  • Custom fees and duties are the customer’s responsibility.
  • We are not responsible for lost packages. Once an order is shipped it is in the hands of the carrier. Please reach out directly to the carrier if you have questions about your shipment.

Returns

 

What items can be returned?
  • You can return any items purchased within the last 30 days.  This excluded customized items, items marked final sale, or free promotional items.
How do returns work?
  • To issue a return, email us at info@shopgoldengems.com to begin the process. You are responsible for return shipping fees. 
What if I received a damaged item?
  • Ahhh, we’re so sorry! Email us at info@shopgoldengems.com with a picture of the damage.

Local Pickup

Most local pickup orders are ready same day! If you need your order asap just give us a call 314-925-8931 or email us at info@shopgoldengems.com.

You will receive a notification when your order is ready for pickup. Local Pickup hours are Tuesday-Friday 11:00am-5:00pm and Saturday 11:00am-4:00pm. When you arrive give us a call at 314-925-8931 and we will bring your order out to you!

You can always check on the status of your order by calling us or emailing us at info@shopgoldengems.com.

Contact Us!